Frequently Asked Questions
If you’ve got a question about our Baking Kits, Recipes or any other questions then have a look at our most frequently asked questions below to help find your answer.
Will I need to add any ingredients?
Our Baking Kits contain all the dry ingredients you will need, ready weighed for you to use directly from the box.
All you need to do is add the fresh ingredients, usually things like eggs and butter, but may occasionally be milk, fruit, cream or golden syrup etc
What allergens do the Baking Kits contain?
All the allergen information is clearly printed on the kits and is provided in the product description. The allergen information provided only relates to what is in the box and not the extra ingredients that need to be added.
When will payment be taken for my subscription?
The money will come out of your bank on the day you make a payment, this payment will then come out of your bank on the same date each month, unless you cancel the subscription
When will my Baking Kit be posted?
As soon as payment has cleared from your bank you can expect your box to arrive within 7 days, unless we contact you to say different.
What date will my subscription Baking Kit arrive?
As soon as you make payment you can expect your first Kit to arrive within 7-10 days. Each Baking Kit thereafter will also arrive 7-10 days after the payment date, unless you cancel the subscription.
How do I cancel my Subscription?
If you’re thinking of cancelling your subscription, we’ll miss you! but we appreciate that sometimes life gets too busy for baking 🙁
You can cancel your auto-renewing subscription in your Account page, or drop an email to j[email protected] and we’ll make sure it’s all done for you.
Please ensure you do this before your next renewal is due, as this will help us get your cancellation through before your next payment is taken and your next Baking Kit is sent out.
Remember – if you want to come back at any time, we’ll be right here!
What Baking Equipment will I need?
For the majority of recipes you will need either a standard baking tray, a muffin / cupcake tin, or a small square baking tin.
You may also need greasproof paper.
How do I change my delivery address
You can change your address in the Your Account section of the website, or send us an email to [email protected]
How do I change my Bank Details?
You can change your bank details in Your Account section of the website, or drop us an email to [email protected]
Do I need to be at home to receive my Baking Kit?
No! Our Baking Kits are designed to fit straight through most letterboxes!
If you live in a flat or somewhere with communal post boxes that can’t take parcels, please note the postman may need someone to be home to receive them.
Do you make Gluten Free Kits?
Unfortunately at present we cannot produce gluten free Baking Kits, however watch this space for the future.
Can I send a Baking Kit as a gift?
Of course you can, just change the shipping address to where you’d like it to go!
What ages are the Baking Kits suitable for?
The Baking Kits are aimed at Children aged 4+ to approx. 12yr but obviously can be used and enjoyed by anyone
I still haven't received my Baking Kit
All Baking Kits will be sent out within 7-10 days of having recieved your payment, unless you hear any different from us.
If more than 14 days has passed and you still haven’t recieved your box then please first ensure your payment cleared with us, then drop us an email to [email protected]
Why have I been charged again?
Our subscriptions are auto-renewing, so payment will come out each month unless you cancel your subscription.